Delete your PerliShade account and data
App: PerliShade (com.perlicom.perlishade)
The current version has no account
The current version of PerliShade has no sign-in and no account. Your presets, warmth, dim level, schedule and break-reminder options are kept only on your device, and we do not receive them.
What is on your device, and how to remove it
- Android: uninstall PerliShade, or open Settings > Apps > PerliShade > Storage > Clear storage. Either one deletes all of the app's settings. You can also delete single presets in the app.
- Linux: uninstall the app, and delete its settings folder,
~/.local/share/com.perlicom.perlishade. If you turned on Start with the session, also delete~/.config/autostart/com.perlicom.perlishade.desktop, or turn the option off in the app first.
If you signed in to an earlier version
Some earlier versions of PerliShade had an optional Account button, where you could sign in with Google to sync your settings. If you used it, you have a Perlicom account, and you can delete it in either of these ways.
On the web:
- Go to account.perlicom.com and sign in with the same Google account.
- Choose Delete account and type DELETE to confirm.
- Sign in with Google once more. This fresh sign-in must be to the account being deleted, so that nobody else can delete it for you from a device that is simply left signed in.
The deletion happens straight away and cannot be undone.
By e-mail: see below.
What is deleted: your account record (e-mail address, name, Google profile picture link and Google account ID), everything synced to it (all stored end-to-end encrypted), your encryption key material, every signed-in device and session, the record of which Perlicom apps you used, and the account's security log.
What is kept: our routine system backups keep the 14 most recent nightly copies, so the deleted account is gone from those within about two weeks. The settings on your device stay there until you remove them as described above.
Please note: this is your Perlicom account. If you used the same Google account to sign in to other Perlicom apps, deleting it also deletes what those apps synced to it.
What we or Google may hold
- If you bought PerliShade Pro: Google Play gives us a limited order record. We have to keep it for as long as Irish tax law requires (currently six years), so it cannot be deleted on request before then.
- Advertising (free Android version only): Google AdMob collects device identifiers to show and measure ads, under Google's own policies. We do not hold that data. To remove it, reset or delete your advertising ID in Android Settings (on most phones: Settings > Security & privacy > Privacy > Ads, or Settings > Google > Ads).
- Update checks and support e-mails: our server logs are rotated after a short period, and support e-mails are deleted once your request has been dealt with.
Asking us to delete something by e-mail
If you cannot use the web page, or want us to delete anything else we hold about you, e-mail support@perlicom.com with the subject "Delete my account" (or "Delete my data"), naming PerliShade. To protect you from someone else asking in your name:
- The request must come from the e-mail address on the account (or, for other data, the address the request concerns, such as the one on your Google Play order).
- Before we delete anything, we send a confirmation message to that address. Nothing is deleted until the account owner replies to confirm it.
- We refuse requests that come from a different address or on someone else's behalf, or we ask for proof that the sender is entitled to make them.
E-mail deletion is done by a person, not automatically. We reply within one month, and usually much sooner.
Questions
Perlicom Systems Limited (company number 546999, Ireland)
E-mail: support@perlicom.com